How can I return an item purchased on paprobag ?
You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at order@paprobag or call at our helpline number – +91 9112012131
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, PaproBag’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Bizongo and cannot be contested.
When and on what terms you can return the shipment?
At PaproBag, we are committed to make your purchase experience as seamless and delightful as possible. PaproBag allows return of products for 5 days after delivery in all the following cases:
- Product is defective, used, altered or seal of package is broken
- Physical damage to the box or to the product
- The packet was empty / some item or accessory was missing
- Significantly different from the specifications given by the vendor (wrong size, colour or material related issues)
Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items
Cancellation & Refunds
Before you receive the order
You can cancel the order online anytime before it gets dispatched. Once you request for cancellation of your order, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days
After you receive the order
In case of returns, once your return request is accepted by PaproBag, the entire refund amount will be reversed back to you through NEFT/RTGS. Logistics charges will be paid by PaproBag, and you will not be charged for it.